We strive to ensure your satisfaction with our products and services. However, if you are not entirely satisfied with your purchase, we’re here to help.

Returns

  1. Eligibility for Returns

    • Items must be returned within [Insert Number] days of receipt.
    • The item must be unused, in the same condition that you received it, and in its original packaging.
    • Certain items are non-returnable, including [list non-returnable items, e.g., perishable goods, customized items, etc.].

  2. How to Initiate a Return

    • Contact us at [Insert Contact Email or Phone Number] with your order number and reason for return.
    • Once your return is approved, we will provide instructions for shipping the item back to us.

  3. Return Shipping

    • Customers are responsible for covering the cost of return shipping unless the return is due to our error (e.g., incorrect or defective item).
    • We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds

  1. Refund Process

    • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
    • If approved, the refund will be processed to your original payment method within [Insert Number] business days.

  2. Partial Refunds

    • Partial refunds may be granted for items returned not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges

  • If you need to exchange an item, contact us at [Insert Contact Information].
  • Exchanges are only available for the same item in a different size, colour, or variation (if applicable).

Exceptions

  • Items marked as “Final Sale” or “Non-Returnable” are not eligible for returns or refunds.
  • Digital products or services are not eligible for refunds unless otherwise specified.

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within [Insert Number] days of receipt.
  2. Provide your order number and photographic evidence of the damage/defect.
  3. We will arrange a replacement or full refund at no additional cost.

Contact Us

If you have any questions about this Return Policy, please contact us:

  • By email: [Insert Email Address]
  • By phone: [Insert Phone Number]
  • Visit our Contact Us page for more information.